Grievance Redressal

To register a grievance, please take a look at the information below.
We've detailed it out for you, step by step.

Level 1:

• For quickest response, chat with us through support centre in the profile tab of your Scapia App

• Email us: care@scapia.cards 

• For any complaints, reach out to Scapia Telephone number: 080-48675100 

• Write to us on Address: Scapia Technology Private Limited – 2nd Floor, Tower-B, Mantri Commercio, Bellandur, Bengaluru, Karnataka - 560103

Level 2:

• If you are not satisfied with the response from Level 1, please escalate the issue to our grievance officer Mr. Aniruddh Agrawal.

• You can reach out to the officer at grievance@scapia.cards or you can send your complaint in writing at: Attn: Grievance Officer, Scapia Technology Private Limited, 2nd floor, Tower B, Mantri Commercio, Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103, India

Level 3:

• If your complaint has not been handled properly, or there has been a delay in resolving the issue to your satisfaction, please escalate it to the Principal Nodal Officer :
  
  support@federalbank.co.in
  
  Ms Shalini Warrier
  
  Executive Director and Principal Nodal Officer
  
  CEO's Secretariat, The Federal Bank Ltd.
  Federal Towers, Aluva, Kerala.
  
  Telephone : 0484 - 2626366

Level 4:

• If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
  
  Click here